Know Your Customer (KYC)
As part of our commitment to security and regulatory compliance, we require identity verification for all users. This helps us prevent fraud, money laundering, and ensures the security of all our users.
Required Documents
You may be asked to provide the following documents:
Identity Verification
- Government-issued photo ID (passport, driver's license, national ID card)
- The document must be valid and not expired
- All corners of the document must be visible
- The document must be in color and high resolution
Proof of Address
- Utility bill (electricity, gas, water, internet)
- Bank statement
- Government correspondence
- The document must be dated within the last 3 months
Payment Method Verification
- Credit/debit card photos (front and back, with middle digits masked)
- Bank account statement
- E-wallet screenshot
Verification Process
Our verification process typically follows these steps:
- Upload required documents through your account
- Our team reviews your documents (24-48 hours)
- You receive notification of verification status
- If additional information is needed, we'll contact you
When Verification is Required
- First withdrawal request
- Deposits exceeding certain thresholds
- Suspicious activity detection
- Random compliance checks
Document Security
All uploaded documents are:
- Encrypted and stored securely
- Accessed only by authorized personnel
- Deleted after the required retention period
- Never shared with third parties without consent
Verification Timeline
Standard verification takes 24-48 hours. Complex cases may take up to 5 business days. We'll keep you updated throughout the process.